THE MANIFEST | Refund Policy

Quick Summary (TL;DR)

At Arcana Innovations, we value transparency over everything.

Service Cancellations: Full refunds are available if requested at least 48 hours before your scheduled "flight" or service time.
Weather & Safety: If we have to cancel due to safety or weather conditions, you get a full refund or a credit to reschedule.
Digital Goods: Because of their specialized nature, digital content from The Arcana Logbook is generally non-refundable once accessed.

1. Flight Adjustments: Service Cancellations

Life happens, and plans change. To keep our operations running smoothly for the whole community, we have a clear cancellation window:

48+ Hours Notice: Full refund to your original payment method.
Less than 48 Hours: No direct refund, but we may offer a one-time credit to reschedule at our discretion.
No-Shows: Any service missed without prior notice is non-refundable.

2. Safety Holds: Weather & Operational Cancellations

In our world, the sky makes the final call. If Arcana Innovations must cancel a booking due to weather, safety concerns, or unforeseen operational issues:

You will be notified as soon as possible via Radio In.
You will receive the choice of a 100% full refund or a priority credit to book a future date.

3. The Logbook: Digital Content & Subscriptions

Our digital insights and specialized archives are intellectual property delivered instantly upon purchase.

Access Policy: Once digital content is accessed or downloaded, we cannot offer a refund.
Technical Issues: If you have trouble accessing your purchase, contact info@arcanainnovations.org and we will ensure you get your files.

4. How to Request a Refund

To initiate a refund, please reach out to our team at our base in Rock Hill, SC:

Email: info@arcanainnovations.org
Subject Line: Refund Request - [Your Name] - [Service Date]
Timeline: Please allow 5-10 business days for the credit to appear on your statement after approval.